How we add value
We pursue growth by building leading companies that empower people and enrich communities.
What we do:
We see three key global trends shaping our world
We continue to listen to our stakeholders
Financial funds and assets used to invest and develop our operations.
Skills owned by our employees.
All investments in facilities and technologies across the group.
Ideas, source code, domains, know-how and knowledge we create, own and protect.
Relationships we build with customers, communities and trade organisations.
Natural resources we have an impact on, such as energy, water and climate.
We pursue growth by building leading companies that empower people and enrich communities.
What we do:
Operating model:
Underpinned by our active capital
allocation and strategy.
We ensure we optimise our portfolio for growth and competitiveness.
We deliver long-term shareholder value through disciplined capital allocation and robust financial performance.
We create a working place with a fair and inclusive culture and development opportunities for all our employees.
We provide innovative platforms and services to customers globally.
Through our intellectual property, we drive change and innovation within the industry.
We treat our partners fairly and drive high social value in our operations.
We seek to minimise our impact on the environment and to play our part in addressing issues, including climate change and the responsible use of natural resources.
We create value for key stakeholders through our business model, drawing on our pool of six capitals and in line with the UN Sustainable Development Goals (SDGs). In this section we highlight the value we created this year for our different stakeholders.
us$21.5bn
us$3.8bn
Notes
us$619bn
direct, indirect and induced taxes paid.
iFood built own 1P capabilities. Own delivery now accounts for
30%
of total orders in Brazil.
us$37.9bn
processed payments transactions.
2
patent allowances obtained by OLX from the US Patent Office. One patent falls within the key area of trust and safety.
PayU pioneering credit for underbanked people in India: started building inhouse credit business two years ago, scaled to
us$12m
monthly loans (Dec 2019).
eMAG encouraging educational excellence and promoting sport in Romania through
3
programmes.
iFood launched Loop to provide quality affordable lunches at about
us$3
Currently in 540 cities in Brazil.
Total investment in better education for more people: Ventures invested over
us$560m
in five education businesses.
us$964m
in salaries, wages and employee benefits.
12 000
monthly active users on MyAcademy.
240 000
hours of online learning over the past year.
4 000
people around the world have undertaken the AI For Everyone programme.
ALL EMISSIONS
14 044 tCO2e
total tonnes of CO2e, with electricity the highest contributor of total measured scope 1 and scope 2 emissions at 65%. Plan to measure scope 3 in 2021.
us$21m
investment in Dott, making it easy to share dockless electrical scooters.
iFood
introduced cutlery options.
Equivalent of
966 000(2)
tonnes CO2e saved by Classifieds across four key products.
Notes
At our core we strive to have a lasting positive impact on people's lives around the world – empowering people and enriching their communities long term.
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