How we add value
We pursue growth by building leading companies that empower people and enrich communities.
What we do:
As we enter a new decade
We see three key global trends shaping our world
- The ongoing rise of Asia and other growth markets
- Technology entering a deployment phase
- The growing importance of responsible tech for the good of society
We continue to listen to our stakeholders
- By engaging with them and understanding their perspective
- We allow feedback on our strategy and performance
- Our future operations are aligned to answer their legitimate needs and interests
Input
Financial
Financial funds and assets used to invest and develop our operations.
Human
Skills owned by our employees.
Manufactured
All investments in facilities and technologies across the group.
Intellectual property
Ideas, source code, domains, know-how and knowledge we create, own and protect.
Social and relationships
Relationships we build with customers, communities and trade organisations.
Natural resources
Natural resources we have an impact on, such as energy, water and climate.
Operating model:
Underpinned by our active capital
allocation and strategy.
We ensure we optimise our portfolio for growth and competitiveness.
The value we create
Financial
We deliver long-term shareholder value through disciplined capital allocation and robust financial performance.
Human
We create a working place with a fair and inclusive culture and development opportunities for all our employees.
Manufactured
We provide innovative platforms and services to customers globally.
Intellectual property
Through our intellectual property, we drive change and innovation within the industry.
Social and relationships
We treat our partners fairly and drive high social value in our operations.
Natural resources
We seek to minimise our impact on the environment and to play our part in addressing issues, including climate change and the responsible use of natural resources.
Value creation this year
We create value for key stakeholders through our business model, drawing on our pool of six capitals and in line with the UN Sustainable Development Goals (SDGs). In this section we highlight the value we created this year for our different stakeholders.
Financial
us$21.5bn
us$3.8bn
Notes
- (1) Presented on an economic-interest basis and from continuing operations.
us$619bn
direct, indirect and induced taxes paid.
Our products
iFood built own 1P capabilities. Own delivery now accounts for
30%
of total orders in Brazil.
us$37.9bn
processed payments transactions.
2
patent allowances obtained by OLX from the US Patent Office. One patent falls within the key area of trust and safety.
For society
PayU pioneering credit for underbanked people in India: started building inhouse credit business two years ago, scaled to
us$12m
monthly loans (Dec 2019).
eMAG encouraging educational excellence and promoting sport in Romania through
3
programmes.
iFood launched Loop to provide quality affordable lunches at about
us$3
Currently in 540 cities in Brazil.
Total investment in better education for more people: Ventures invested over
us$560m
in five education businesses.
Our people
us$964m
in salaries, wages and employee benefits.
12 000
monthly active users on MyAcademy.
240 000
hours of online learning over the past year.
4 000
people around the world have undertaken the AI For Everyone programme.
Environment
ALL EMISSIONS
14 044 tCO2e
total tonnes of CO2e, with electricity the highest contributor of total measured scope 1 and scope 2 emissions at 65%. Plan to measure scope 3 in 2021.
us$21m
investment in Dott, making it easy to share dockless electrical scooters.
iFood
introduced cutlery options.
Equivalent of
966 000(2)
tonnes CO2e saved by Classifieds across four key products.
Notes
- (2) For the period 1 January 2019 to 31 December 2019.
Focusing on sustainability
At our core we strive to have a lasting positive impact on people's lives around the world – empowering people and enriching their communities long term.
View sustainabilityDownload sustainability review
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